Order & Payment
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service Contact Us form and we will be able to re-send your confirmation email to you for your reference.
Unfortunately, we are unable to cancel or amend orders once they have been placed.
You have 14 days to notify us of any issues with your order.
You can return your order once you have received it, please find further details in our Returns information.
At Jewel Nook, we take online security very seriously. At no point do we store any financial information on our servers. Jewel Nook employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
VAT (20% tax) is included in product prices listed on the UK site for all orders being shipped in the UK.
For orders being shipped outside the UK, Corresponding VAT and taxes are included either in the product price or at Checkout, depending on your shipping country.
If you have any questions about your Invoice, pleaseContact Usquoting your order number. They will be more than happy to help answer any questions or resolve any problems.
Gift wrapping is available for £5 (per order). Simply tick the Gift Wrapping box in your shopping bag, where you can also add a personal message.
SHIPPING
Please see our Shipping page for the most up to date information on delivery options for each region.
We ship worldwide and prices are shown in your local currency when you select your shipping country.
Please visit our Shipping page for all international shipping costs and timeframes.
Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.
For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.*
* Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for m
Absolutely! We uses a variety of technical security methods to ensure a secure payment for our customers. In addition, our privacy policy states that we do not store or credit credit card information nor share your personal information with third parties.
But if you are still worried about placing your order, please contact info@jewelnook.com and we will contact you regarding an alternative way to place your order!
RETURNS
Please use our returns portal to return your item to us.
Our returns period is currently 60 working days and starts from the date you receive your order.
We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.
Please see our Return FAQs for more information.
Please note, we no longer accept exchanges, including rings.
Please feel free to Contact Us if you have any questions.
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.
Shipping expenses are not eligible for a refund.
CARE FOR YOUR JEWELLERY
Always store your jewellery pieces individually, preferably in your Jewel Nook soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.
All our Missoma sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.
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